11xx FAQ – Answers to all your questions, right here
From withdrawals and bonuses to payments and age requirements — find straightforward answers to the most frequently asked questions about 11xx, all in one place.
Click on any of the categories below to jump directly to the relevant FAQ section
Withdrawals & Transfers
How long withdrawals take, whether any fees apply, and the maximum withdrawal amount — all of these are covered in detail in the FAQ below.
Bonuses & Wagering
Received a bonus but can't withdraw? This section clearly explains how wagering requirements are calculated.
Account & Age Requirements
Who can use 11xx and what is the minimum age — it's important to know this before registering.
Winnings & Rewards
A common question many players have is how quickly winnings or successful bets are credited to their account.
Promotions & Offers
Knowing where to find 11xx's active offers and how often new promotions are added means you'll never miss a bonus opportunity.
Referrals & Friend Invitations
Find out what you earn for bringing a friend to 11xx and how the referral bonus works in the FAQ below.
Frequently Asked Questions about 11xx
This page brings together the questions most frequently asked by both new and existing 11xx members, with clear, straightforward answers — we hope you find exactly what you're looking for here. If your question isn't covered, feel free to reach out via the Help Center or Live Chat.
11xx charges no withdrawal fees of its own. However, if mobile banking services (bKash, Nagad, Rocket) apply their own transfer charges, those are subject to their individual policies — 11xx bears no responsibility for such fees.
Withdrawal limits apply:
Minimum withdrawal: ৳500 (per request)
Daily maximum: Varies by account level; up to ৳2,00,000 per day for standard members
VIP members can withdraw at higher limits
For large withdrawals, completing KYC verification (national ID) is required. Without it, your withdrawal may be put on hold. For more details, Help Center See details.
No. 11xx is strictly for users aged 18 and above. This is enforced without exception.
Providing your date of birth at registration is mandatory, and the system verifies this information. If there is any doubt, a national ID or birth certificate may be requested during account verification. If age cannot be confirmed, the account will be closed and any funds held will not be returned.
If you have younger family members at home, never share your account password with them. 11xx takes responsible gaming seriously — to learn more, Responsible Gaming page See details.
This is a standard rule in online gaming. You cannot withdraw a bonus directly — it must be "cleared" by placing a certain amount in bets first. This requirement is known as a wagering requirement or rollover.
Example: Say you receive a ৳1,000 bonus with a 20x wagering requirement. You'll need to place a total of ৳20,000 (1,000 × 20) in bets before the bonus becomes withdrawable.
Wagering requirements at 11xx can vary by bonus type. Generally:
For casino bonuses: ranges from 15x to 30x
Sports Betting bonuses: can range from 5x to 10x
Winnings from free spins: typically 20x
Make sure you read the terms carefully before claiming any bonus. Terms & Conditions The page lists full terms and conditions for all bonuses.
In most cases Within 1 to 6 hours The funds are delivered to your mobile account, though processing may take a little longer in certain situations:
If KYC verification is still pending: For a first-time large withdrawal, identity verification may be required, which can take up to 24 hours.
Peak Hours: Withdrawal requests tend to be highest between 6 PM and midnight, so processing may take a little longer during those hours.
Mobile banking server: Delays may occur if there is a server issue with bKash or Nagad.
The maximum waiting time is typically 24 hoursIf it still hasn't arrived, contact Live Chat with your transaction ID — the support team will investigate and resolve it promptly.
How quickly winnings are credited to your wallet depends on the type of game or bet you won:
Slots & Casino Games: Winnings are credited to your wallet instantly once confirmed.
Live Casino: Once a round ends, your balance updates within 30 seconds to 2 minutes.
Sports Betting (Pre-Match): After the match result is confirmed, usually within 15 minutes of the match ending.
Live Sports Betting: Instant, once the bet is settled.
Jackpot Win: Larger amounts may require manual verification — this can take up to 24 hours.
If the balance doesn't appear in your wallet, refresh the page. If it still doesn't show, contact support with the game reference number.
The main place to view all active 11xx promotions is the Rewards pageOnce logged in, visiting this section will show you all active offers available to your account.
Update schedule:
Weekly Offer: Fresh weekly bonuses and free spin offers drop every Monday.
Monthly tournament: New tournaments and leaderboards kick off at the start of each month.
cricket/football season: Special betting offers are available during major tournaments.
Flash Offer: Limited-time 24-hour offers come up occasionally — keep your notifications on so you never miss one.
Enabling promotional notifications at registration means you'll be alerted on your mobile as soon as new offers go live.
Yes, 11xx's referral program is a great opportunity for active members. If you bring someone to 11xx and they successfully register and make their first deposit, you will receive a referral bonus.
How it works:
Log in and go to your profile or rewards section.
There you will find your unique referral link or code.
Send that link to your friend — they will use it to register.
Once your friend makes their first deposit, the bonus will be credited directly to your wallet.
Bonus amount: Referral bonus amounts may vary depending on the current promotion. To see the latest offer, visit the Rewards page See details.
One important thing to keep in mind — if you try to claim referral bonuses by creating multiple accounts under your own name, both accounts will be permanently closed.
Didn't find your answer?
If you couldn't find a solution to your issue in the questions above, go to our Help Center or chat with the 11xx support team via Live Chat. A response in Bengali typically comes in under 5 minutes.
How to use the FAQ page
This page brings together the most common questions about 11xx in one place. You can filter by category at the top — Withdrawal, Bonus, Account, Promotions, or Referrals — just click whichever topic you need. You can also search directly using a keyword in the search box.
The 11xx FAQ is updated regularly. Whenever new features are introduced or rules change, the relevant questions and answers are revised accordingly. If you come across outdated information, try refreshing the page or confirm with support.
Easy ways to contact 11xx
If you can't find your answer in the FAQ, 11xx's support team is always ready to help. Live chat is the fastest option — look for the chat button in the bottom corner of any page. For email, write to support@11xx.best and you'll typically hear back within 2–4 hours.
For anything related to your account, payments, or gaming Help Center A detailed guide is available. 11xx is committed to making every member's experience smooth and enjoyable.
Quick info
Withdrawal feeNone (11xx's)
Minimum withdrawal৳500
Withdrawal time1–6 hours
Age requirement18+
Bonus wagering15x–30x
Promotion updatesWeekly
Referral BonusActive
Live Chat Support
Available 24 hours a day, 7 days a week — responses in English. You can typically expect a reply within 5 minutes.